Man with Van Enfield Town Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Enfield Town provides removal, transport and related services within its operating area. By making a booking, using our services, or allowing our team access to your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Enfield Town, the provider of removal and transport services.

1.2 "Customer" means the person, firm or organisation requesting or receiving services from the Company.

1.3 "Services" means any man and van, removal, transport, loading, unloading, packing, or related services provided by the Company.

1.4 "Goods" means any items, property or belongings that the Company is asked to move, transport, handle or store.

1.5 "Service Area" means the locations in which the Company agrees to operate, primarily serving Enfield Town and surrounding areas within the United Kingdom.

1.6 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including local moves, short-distance relocations, single-item transport and small-scale office moves within its Service Area.

2.2 The Company will only provide Services as described in the booking confirmation. Any additional services requested on the day are subject to availability, additional charges and the driver's reasonable discretion.

2.3 The Company reserves the right to refuse to move items that, in its reasonable opinion, may be unsafe, illegal, excessively heavy or fragile, or likely to cause damage to property, vehicles, or personnel.

3. Booking Process

3.1 Bookings can be made through the Company's chosen communication or booking channels. A booking is only considered confirmed once the Customer has received explicit confirmation from the Company.

3.2 The Customer must provide accurate and complete information at the time of booking, including:

(a) collection and delivery addresses within the Service Area or as otherwise agreed;

(b) details of access at both locations, including floor levels, lifts, parking restrictions and any access limitations;

(d) any special handling requirements or fragile items; and

(e) preferred dates and times for the Service.

3.3 The Company will base its quotation and time estimates on the information provided by the Customer. If the information is incomplete or inaccurate, the Company may adjust the price, time allocation or resources on the day of the move.

3.4 All bookings are subject to availability. The Company reserves the right to decline a booking without giving a reason.

4. Quotations and Pricing

4.1 Any quotation provided by the Company is an estimate based on the information supplied by the Customer and is not a fixed-price guarantee unless expressly stated in writing.

4.2 Quotations typically take account of the size of vehicle required, number of staff, estimated job duration, travel time within the Service Area, and any specific requirements notified at the time of booking.

4.3 Additional charges may apply for:

(a) waiting time caused by delays outside the Company's control;

(b) extra items, increased volume, or additional journeys not mentioned at the time of booking;

(c) difficult access such as long carries, stairs beyond the first floor without lift access, or restricted vehicle access;

(d) out-of-hours work, including late evenings, weekends or bank holidays, where applicable;

(e) congestion charges, tolls, parking fees or fines incurred as a direct result of instructions given by the Customer.

4.4 The Company reserves the right to revise quotations in the event of material changes to the job or where the Customer's original description was incomplete or inaccurate.

5. Payments

5.1 The Customer agrees to pay the agreed charges for the Services in accordance with these Terms and Conditions.

5.2 The Company may require a deposit or pre-payment to secure the booking. This will be communicated at the time of booking, where applicable.

5.3 Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of the move. The Company may refuse to unload Goods until payment has been made.

5.4 The Company accepts payment by methods specified at the time of booking. Cash payments, where accepted, must be made directly to the driver or representative of the Company.

5.5 If payment is not made when due, the Company reserves the right to charge reasonable interest on overdue sums and to take appropriate steps to recover unpaid amounts, including withholding Goods where legally permissible.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as reasonably possible using the same channel through which the booking was made or another method agreed by the Company.

6.2 The following cancellation terms will normally apply:

(a) Cancellations made more than 48 hours before the scheduled start time may be made without a cancellation fee, unless a non-refundable deposit was expressly agreed.

(b) Cancellations made between 24 and 48 hours before the scheduled start time may incur a cancellation fee of up to 50 percent of the estimated job cost or deposit, at the Company's discretion.

(c) Cancellations made less than 24 hours before the scheduled start time may incur a cancellation fee of up to 100 percent of the estimated job cost or deposit.

6.3 Postponements, date changes or significant amendments are subject to availability and may be treated as a cancellation and re-booking, at the Company's discretion.

6.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, road closures or other unforeseen events. In such cases, the Company will aim to offer an alternative date or a refund of any pre-paid amounts, but will not be liable for any consequential loss.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) ensuring that the Goods are properly packed, secured and ready for transport, unless packing services have been expressly agreed;

(b) ensuring that all Goods to be moved are clearly identified and that no items are left behind unintentionally;

(c) providing safe and lawful access to the collection and delivery addresses within the Service Area, including the arrangement of any necessary permissions, parking, or permits;

(d) supervising loading and unloading where required, or appointing a responsible person to do so on their behalf;

(e) complying with all relevant laws and regulations in relation to the Goods, including UK waste and environmental regulations.

7.2 The Customer must not ask the Company to transport any goods that are hazardous, illegal, explosive, highly flammable, perishable or otherwise unsuitable for transport, including but not limited to firearms, chemicals, live animals, or cash and other high-value items without prior written agreement.

8. Waste and Environmental Regulations

8.1 The Company operates in accordance with applicable UK waste and environmental laws and regulations.

8.2 The Company is not a general waste disposal company and will not remove household rubbish, building waste or other controlled waste unless this has been specifically agreed as part of a separate service and in compliance with the relevant regulations.

8.3 The Customer must not present for removal any items that are classified as hazardous or controlled waste, including but not limited to asbestos, chemicals, gas bottles, tyres, or medical waste, unless the Company has expressly agreed and is legally permitted to transport such items.

8.4 Where the Company agrees to remove unwanted items for disposal, the Customer confirms that they have the right to dispose of these items and that such disposal complies with applicable law. The Company may charge additional fees for waste transfer, recycling or lawful disposal.

8.5 The Company encourages reuse and recycling and may, at its discretion, suggest or use licensed waste or recycling facilities when handling items that cannot be reused.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company's liability is subject to the limitations set out in this clause.

9.2 The Company is not liable for loss or damage arising from:

(a) incorrect or incomplete information provided by the Customer;

(b) inadequate or unsafe packing of Goods by the Customer or a third party;

(d) inherent defects in Goods, including defective construction, poor condition or susceptibility to damage;

(e) actions or instructions of the Customer or a third party at the collection or delivery address;

(f) delays caused by traffic, weather, road closures, or other circumstances beyond the Company's reasonable control.

9.3 The Company's liability for loss of or damage to Goods, where established, will be limited to a reasonable repair or replacement cost subject to a reasonable maximum amount per job, unless a higher level of cover has been specifically agreed in writing.

9.4 The Customer is encouraged to arrange their own insurance cover for Goods, especially for high-value items, antiques, fragile objects, electrical equipment and items of sentimental value.

9.5 The Company shall not be liable for indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or emotional distress arising out of or in connection with the Services.

9.6 Any claim for loss or damage must be reported to the Company as soon as reasonably possible and in any event within 48 hours of completion of the Services. The Customer must provide reasonable evidence of the loss or damage and cooperate with the Company's investigations.

10. Access, Parking and Property Damage

10.1 The Customer must ensure suitable parking is available for the Company's vehicles at both collection and delivery addresses, in accordance with local regulations.

10.2 The Customer will be responsible for any parking charges or penalties incurred where suitable parking has not been arranged and fines result directly from the Customer's instructions or failure to obtain the necessary permissions.

10.3 While reasonable care will be taken to avoid damage to property, the Company is not liable for damage to driveways, paths, lawns or other surfaces caused by vehicles where the Customer has specifically instructed or agreed that vehicles should be driven onto such areas.

10.4 The Customer is responsible for protecting floors, walls and fixtures at the premises if they are concerned about potential scuffs or marks from normal moving activities. The Company will act with reasonable care but cannot guarantee the avoidance of minor marks in tight or restricted spaces.

11. Delays and Waiting Time

11.1 The Company will make reasonable efforts to arrive at the agreed time, but all arrival and completion times are estimates.

11.2 The Company is not liable for any loss or inconvenience arising from delays caused by events beyond its control, including but not limited to traffic congestion, accidents, road works, adverse weather or delays at previous jobs.

11.3 Where the Customer causes delays, including but not limited to late access to premises, incomplete packing, or waiting for keys, the Company may charge additional waiting time at its standard hourly rates.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the driver or representative on the day where possible so that the Company has an opportunity to address it immediately.

12.2 Formal complaints should be submitted to the Company in writing within a reasonable period, providing full details of the issue, the date of the Service, and any supporting information.

12.3 The Company will review complaints in a fair and timely manner and may request additional information to help resolve the matter.

13. Data Protection and Privacy

13.1 The Company will collect and process personal information about the Customer for the purpose of providing the Services, handling bookings, processing payments and managing customer relations.

13.2 The Company will take reasonable steps to protect personal data and will not sell or share such data with third parties except where necessary to perform the Services, comply with legal obligations, or with the Customer's consent.

14. Force Majeure

14.1 The Company will not be liable for any failure or delay in performing its obligations under the Contract where such failure or delay is caused by events beyond its reasonable control, including but not limited to acts of God, extreme weather, strikes, lockouts, pandemics, accidents, or governmental restrictions.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any Contract between the Customer and the Company, are governed by and shall be construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. Amendments to Terms

16.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will normally apply to that booking.

16.2 Continued use of the Company's Services following any changes to these Terms and Conditions will constitute acceptance of those changes.

By placing a booking with Man with Van Enfield Town, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.